RETURN & REPLACE POLICY

Welcome to Rangpur Dairy and Food Products Ltd. We strive to provide you with high-quality products and a seamless shopping experience. This Return and Replace Policy outlines our procedures in the event that you receive a faulty product.

1. Faulty Product Reporting:

a. Timeframe: You must inform us of any faulty product within 72 hours after receiving the item.

b. Notification Process: Contact our Customer Support team through our designated customer support channels, providing your order number, a clear description of the issue, and supporting images if possible.

2. Return and Replace Process:

a. Shipping the Product: Ship the product back to us following the provided instructions. Ensure the product is securely packaged to prevent damage during transit.

b. Product Inspection: Upon receipt of the returned product, we will conduct a thorough inspection to confirm the reported fault.

c. Replace Process: If the fault is confirmed, we will promptly dispatch a replacement product to the same shipping address. If the same product is unavailable, we may offer a suitable alternative.

3. Eligibility Criteria for Return and Replace:

a. Fault Verification: We will assess the reported issue to verify the product's fault. Please note that general wear and tear or insect Damage caused by improper use are not considered faults.

b. Product Condition: The product must be in its original condition, including packaging, labels, and any accompanying documentation.

C. Refund Policy: If the user cancels any order and makes an online payment, It will be refunded within 5 to 7 working days.

For any concerns or questions regarding our Return and Replace Policy, please contact our Customer Support team at the landline number provided on the website.

4. Terms and Conditions for E-commerce Online Payment Processes and Failures

Payment and Charges:**FOR ALL THE ONLINE PAYMENTS, WE ARE FOLLOWING THE STANDARD AAMARPAY TERMS & CONDITIONS with Platform Fee Rates**

5. Terms and Conditions for E-commerce Online Payment Processes and Failures

***AamarPay payment schedule and fees applicable

a. Introduction: By using the online payment services on the RD e-commerce platform, users acknowledge and agree to the following terms and conditions related to payment failures.

b. Online Payment Process: Users understand that online payments involve a complex process that includes communication between various financial institutions. While we strive for seamless transactions, occasional technical issues may arise.

c. Payment Failure and Money Deduction: In the event of a payment failure where the user's account is debited, but the transaction is not successfully processed, RD cannot be held responsible. Users are advised to review their payment confirmation carefully and verify the status of the transaction.

d. User Responsibility: Users are solely responsible for ensuring the accuracy of their payment information and verifying that the transaction has been successfully completed. If a payment failure occurs, the user is required to contact their bank promptly.

e. Communication with the Bank: RD is not responsible for resolving issues related to payment failures or money deductions. Users must directly communicate with their respective banks to address and rectify such issues.

f. Refund Policy: In the event of a payment failure, users may be eligible for a refund as per RD  refund policy. Users are advised to refer to the refund policy section on the website for detailed information.

6. User Conduct:

Users agree not to engage in any activities that may harm the platform or other users. Prohibited activities include, but are not limited to, fraud, hacking, and the transmission of harmful content.

7. Product Delivery Policy:

a. Delivery Time: Products will be delivered inside Dhaka within a maximum of 5 working days and outside Dhaka within a maximum of 7 working days.

b. Product Replacement and Refund: In case a delivery is delayed, RD will neither cancel nor refund the delivery fee (if any). 

c. Failure to reach the users: If you do not accept delivery when it is ready, or if we are unable to deliver at the specified time due to your failure to provide appropriate instructions or authorizations, the goods will be considered delivered to you, and you will bear all risk and responsibility for them. Any storage, insurance, and other fees incurred as a result of our inability to deliver are your responsibility, and you agree to fully pay us for such charges.

8. Cancellation Policy :

If you decide to cancel your order, you can do it via the website. If the order is on the way, you must tell us immediately, preferably via phone, and include your order number and any relevant details about the order.